YOUR DATA,
HANDLED HONESTLY.

1. Information We Collect

We collect information that helps us give you an accurate quote, complete your move, and run our business effectively. This includes:

Information you provide to us

• Contact details such as your name, phone number, and email address.
• Move details including your origin and destination addresses, home or property size, dates, inventory, and any special handling needs.
• Communications you send us by phone, text, email, web form, or chat.
• Payment and billing information when you book a service.
• Reviews, photos, testimonials, or other content you choose to share.

Information we collect automatically

• Device and usage data such as IP address, browser type, pages viewed, referring site, and time spent.
• Cookies, pixels, and similar technologies (see Section 5).
• Approximate location derived from your IP address or the addresses you provide.

Information from third parties

• Lead-generation partners, advertising platforms, and referral sources that share your inquiry with us.
• Analytics and marketing providers, and publicly available sources.

2. How We Use Your Information

We use the information we collect for any lawful business purpose, including to:

• Prepare quotes and estimates, schedule, and carry out your move.
• Communicate with you about your inquiry, booking, and service.
• Process payments and maintain business records.
• Market our services to you and send offers, follow-ups, and reminders by email, phone, and text where permitted.
• Advertise and retarget across search, social, and other platforms.
• Analyze, measure, and improve our website, services, pricing, and operations.
• Build aggregated, de-identified, or statistical insights.
• Detect fraud, enforce our terms, and protect our rights and safety.
• Comply with legal obligations.

3. Our Rights to Your Information

When you submit information to us or interact with our services, you grant Stress-Free Moving Company a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right and license to store, use, reproduce, analyze, combine, de-identify, aggregate, and otherwise process that information for our business purposes, to the fullest extent permitted by applicable law.

This includes the right to use information you provide — and insights derived from it — to operate, promote, and improve our business, to develop new products and services, and to create aggregated or anonymized data that no longer identifies you and which we may retain and use indefinitely. Content you voluntarily submit, such as reviews, testimonials, or photos, may be used and displayed by us for marketing and promotional purposes.

4. How We Share Information

We may share your information with:

• Service providers who support our operations — scheduling, payment processing, hosting, communications, and analytics.
• Marketing and advertising partners who help us reach and re-engage potential customers.
• Affiliates and business partners in connection with services we offer.
• Successors in the event of a merger, acquisition, financing, or sale of assets, in which your information may be transferred as a business asset.
• Legal and safety recipients when required by law, subpoena, or to protect our rights, property, or safety.

We may also share aggregated or de-identified information, which does not identify you, without restriction.

5. Cookies & Tracking Technologies

We and our partners use cookies, pixels, tags, and similar technologies to run the site, remember your preferences, measure performance, and deliver relevant advertising. You can control cookies through your browser settings; disabling them may affect how the site works. Where required, we honor recognized opt-out preference signals.

6. Marketing & Communications

By providing your phone number or email, you consent to receive service-related and promotional communications from us, including calls, text messages, and emails. Message and data rates may apply. You can opt out of marketing emails using the unsubscribe link, and out of text messages by replying STOP. Even after opting out of marketing, we may still contact you about an active or requested service.

7. Data Retention

We keep your information for as long as it serves a legitimate business purpose — to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need identifiable information, we delete it or de-identify it, and we may retain de-identified and aggregated data indefinitely.

8. Your Privacy Choices & Rights

We respect your rights over your personal information. Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications and certain targeted advertising.
• Opt out of the “sale” or “sharing” of personal information as those terms are defined by applicable law.

To exercise any of these rights, contact us using the details in Section 13. We will respond as required by applicable law and will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request.

9. How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

11. Third-Party Links

Our website may link to third-party sites and services we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.