Effective Date: June 30, 2026 · Last Updated: June 30, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, quotes, and moving services provided by Stress-Free Moving Company (“Stress-Free Moving,” “we,” “us,” or “our”). By using our website, requesting an estimate, or booking a move, you agree to these Terms. Please read them carefully — they include important limitations on our liability and require most disputes to be resolved by binding arbitration on an individual basis.
By accessing our website or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our website or services.
You must be at least 18 years old and able to enter into a legally binding contract to use our services. By using our services, you represent that you meet these requirements and that all information you provide is accurate and complete.
Quotes and estimates — including any figures generated by our online estimate tool — are approximate, provided for convenience, and based on the information you supply. They are not a guaranteed final price. The actual cost of your move may vary based on the size and weight of your belongings, access conditions, travel, time required, materials used, and other factors. We reserve the right to adjust pricing before or during the move to reflect actual conditions, and the final amount will be reflected in your invoice or bill of lading.
A move is confirmed only when we accept your booking. We may require a deposit to reserve your date. Payment is due as stated at booking or upon completion of the move unless otherwise agreed in writing. You authorize us to charge the payment method you provide for all amounts owed, including additional charges that arise during the move. Unpaid balances may accrue interest and be referred for collection, and we may withhold delivery of goods until amounts due are paid, to the extent permitted by law.
If you need to cancel or reschedule, contact us as soon as possible. Deposits may be non-refundable, and cancellations or changes made on short notice may be subject to a fee. We may also cancel or reschedule a move due to weather, safety concerns, unsafe conditions, or circumstances beyond our reasonable control, and our liability for any such change is limited to refunding amounts you have paid for services not performed.
You are responsible for delays or additional costs that result from inaccurate information, restricted access, or conditions outside our control.
We do not transport hazardous, illegal, perishable, or dangerous materials, or items we reasonably determine to be unsafe to move. You agree not to tender such items. Unless you have declared them in writing and made separate arrangements, we are not responsible for cash, jewelry, documents, data, heirlooms, or other items of extraordinary value. We may refuse to move any item at our discretion.
Our liability for loss of or damage to your goods is governed by applicable law and the valuation coverage you select. Unless you purchase additional valuation coverage in writing, our liability is limited to the minimum standard coverage permitted by law, which may be based on the weight of the item rather than its actual or sentimental value.
To be considered, claims for loss or damage must be submitted to us in writing within the time period allowed by applicable law and, where permitted, within thirty (30) days of your move. You must give us a reasonable opportunity to inspect the items and, where we elect, to repair or replace them. Claims will not be honored while any balance owed to us remains unpaid.
Our website and services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory.
To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure, or that any estimate, content, or result will be accurate or complete.
To the fullest extent permitted by law, Stress-Free Moving Company and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to your use of our website or services.
Our total aggregate liability for any claim arising out of or relating to the services or these Terms will not exceed the greater of the amount you actually paid us for the specific service giving rise to the claim, or the valuation coverage applicable under Section 8. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; in that case, our liability is limited to the smallest amount permitted by law.
You agree to indemnify, defend, and hold harmless Stress-Free Moving Company and its owners, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your violation of any law or the rights of a third party, or inaccurate information you provide.
All content on our website — including text, graphics, logos, images, and design — is owned by or licensed to Stress-Free Moving Company and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission. If you submit reviews, testimonials, photos, or other content to us, you grant us a worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, display, and adapt that content for our business and marketing purposes.
By providing your phone number or email, you consent to receive service-related and promotional communications from us, including calls, text messages, and emails. Message and data rates may apply. You can opt out of marketing emails via the unsubscribe link and out of texts by replying STOP. See our Privacy Policy for details on how we handle your information.
Please read this section carefully — it affects your legal rights.
Except where prohibited by law, you and Stress-Free Moving Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court. Arbitration will be administered under the rules of a recognized arbitration provider and will take place in or near Pierce County, Washington.
Class action waiver. You and we agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this class action waiver is found unenforceable, the balance of this Section 14 remains in effect.
You may opt out of this arbitration agreement by sending us written notice within thirty (30) days of first accepting these Terms, using the contact details below.
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Subject to Section 14, the state and federal courts located in Pierce County, Washington will have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to that jurisdiction and venue.
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date above. Changes take effect when posted, and your continued use of our website or services after that constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and any written agreement or bill of lading for your move, are the entire agreement between you and us regarding the subject matter here. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. Nothing in these Terms limits rights you have under applicable moving and consumer-protection laws that cannot be waived.
Questions about these Terms? Reach out anytime:
Stress-Free Moving Company
11514 112th Place NE
Kirkland, WA 98033
Phone: (253) 355-8258
Email: hello@stressfreemovingco.com